999bb Privacy Policy
Keeping your personal information secure is our top priority. Through SSL encryption and strict data security measures, 999bb ensures your privacy.
Introduction & Scope
999bb ("we", "our", "platform") operates a safe and reliable online gaming service for players in Bangladesh. This Privacy Policy ("Policy") explains how 999bb collects, uses, stores, and protects your personal information.
This Policy applies to the 999bb.bar website and all associated services. By creating an account or using our services, you agree to the terms of this Policy. We ask that you read it carefully and contact our support team if you have any questions.
We believe that data privacy is a fundamental right. That is why 999bb always operates with transparency and keeps the power to make decisions about your personal information in your hands.
What Information We Collect
999bb collects user information for various purposes. Below is a description of the different categories of information:
Identity Information
During account registration, your full name, date of birth, nationality, and government-issued ID details may be collected. This is necessary for age verification and identity confirmation.
Contact Information
Your email address, mobile number, and address are collected. This information is used to communicate about your account, send important notifications, and deliver security alerts.
Financial Information
Details of deposits and withdrawals via bKash, Nagad, Rocket, Upay, or bank transfer are stored for transaction processing. However, no complete payment card numbers are stored on our servers.
Gaming Activity Information
Your gaming history, bet amounts, win/loss records, and time spent on the platform are collected. This information plays an important role in ensuring responsible gaming and improving service quality.
Technical Information
Your IP address, browser type, operating system, device information, and data collected through cookies are used for security monitoring and service improvement.
Purpose of Data Use
999bb uses the collected information for the following purposes:
Account Management & Verification
- Verifying user identity and age.
- Creating, maintaining, and securing accounts.
- Managing login, password recovery, and two-factor authentication processes.
Financial Transaction Processing
- Processing deposit and withdrawal requests quickly and securely.
- Preventing fraud and money laundering.
- Maintaining necessary documentation related to financial compliance.
Customer Support
- Providing 24/7 support via live chat and email.
- Resolving complaints, requests, and queries promptly.
- Analysing feedback to improve service quality.
Security & Responsible Gaming
- Detecting and preventing suspicious activity.
- Monitoring the risk of gaming addiction and providing assistance when needed.
- Managing self-exclusion and limit-setting programs.
Service Improvement & Analytics
- Analysing data to improve the user experience.
- Identifying and resolving technical issues on the platform.
- Planning new services and features.
Data Security Measures
999bb has implemented multiple industry-standard technical and organisational measures to keep your personal information secure.
SSL Encryption
All data transmitted through the platform is protected with advanced SSL (Secure Socket Layer) encryption technology. This makes it impossible for third parties to read or alter your information.
Secure Data Storage
Your information is stored in encrypted form on high-security servers. Firewalls, access controls, and regular security audits are in place to prevent unauthorised access to the servers.
Staff Training & Access Control
Only authorised staff may access your information, and only when necessary. All staff receive regular training on data privacy and are bound by strict confidentiality agreements.
Data Minimisation Policy
999bb collects only the information that is genuinely necessary to provide the service. No excessive or unnecessary data is collected, and information is securely deleted once its designated purpose has been fulfilled.
Cookies & Tracking Technologies
Cookies and similar technologies are used on the 999bb website to provide an enhanced user experience.
Essential Cookies
These cookies are essential for the basic functioning of the platform. This includes maintaining login sessions, storing security tokens, and remembering form data. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to analyse website usage patterns in order to improve service quality. The data collected is generally anonymous and is used only to generate aggregate statistics.
Preference Cookies
These cookies help remember your language preference, display settings, and other personalised options. You can manage these cookies through your browser settings.
Sharing Information with Third Parties
999bb never sells your personal information or transfers it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:
Service Support Partners
Only the necessary information is shared with trusted partner organisations that assist with payment processing, technology infrastructure, and customer service. These organisations are contractually bound to follow the same standard of privacy policy.
Legal Obligations
Where disclosure of information is required under a court order, a lawful request from a law enforcement agency, or applicable law, 999bb will comply with that legal obligation. In such cases, we provide only the minimum information necessary.
Fraud Prevention
Information related to suspicious activity may be shared with relevant authorities to protect the security of the platform and safeguard users from financial harm.
Your Rights
As a 999bb user, you have several important rights over your own information:
Right to Access
You may request at any time to see what information we hold about you. We will provide a detailed report within a reasonable time.
Right to Rectification
If any information we hold about you is incorrect or incomplete, you may request a correction. We will update it promptly once you provide the correct information.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. We will fulfil this request unless there is a legal obligation preventing us from doing so.
Right to Object to Processing
You have the right to object to certain types of data processing, particularly in relation to marketing communications. We will honour your request.
To exercise any of the rights listed above, email us at [email protected] or contact our 24/7 live chat support.
Data Retention Period
Data for Active Accounts
All necessary information is retained for as long as your account remains active. This is required to maintain uninterrupted service and account history.
After Account Closure
Even after an account is closed, some information may be retained for a specified period for legal, regulatory, or dispute resolution purposes. After that period, the information is securely deleted or anonymised.
Financial Transaction Records
Under financial regulatory requirements, it is legally mandatory to retain transaction records for a specified period. These records are kept in secure encrypted storage.
Protection of Minors' Data
999bb is intended for persons aged 21 and above only. We do not intentionally collect information from any minor. Age verification methods are used during the registration process.
Age Verification & Protection
If it comes to our attention that a minor's information has been collected inadvertently, we will immediately delete that information and close the associated account. If a parent or guardian believes their underage child has registered on the platform, please contact [email protected] immediately.
Policy Changes & Updates
999bb reserves the right to update this Privacy Policy from time to time in response to changes in technology, law, or business needs. For any significant changes, we will:
Change Notification
- Display a clear notice on the main page of the website.
- Notify registered users via email.
- Update the "Last Updated" date at the top of the page.
- Continued use of the platform after an update will be considered acceptance of the new policy.
We recommend that you visit this page regularly and stay informed about any changes. If you have any questions about changes to the Privacy Policy, our support team is always ready to help.
Contact & Support
If you have any questions, concerns, or requests regarding this Privacy Policy, the 999bb support team is always ready to assist you.
Contact Us
For more helpful information, visit our other policy pages: