Play responsibly,
stay happy
999bb believes gaming is always for entertainment. Set your limits, stay aware, and enjoy every moment.
Why is responsible gaming important?
Online gaming can be an enjoyable form of entertainment — but like any entertainment, it should be enjoyed in moderation. At 999bb, we believe it is our responsibility to ensure a safe and positive experience for every player. When gaming crosses the line from entertainment into a problem, taking the right steps at the right time is essential.
Millions of people in Bangladesh enjoy online gaming every day. Most play with a healthy mindset and within their limits. However, in some cases gaming can turn into an addiction, which can have a negative impact on family life, career, and finances. To help prevent this, 999bb has put in place multiple protective measures.
Our goal is not just to provide games — we want every member to play in a healthy, happy, and informed way. That is why we offer powerful tools such as deposit limits, self-exclusion, time-out, and 24/7 support, ready to assist you at any time.
Our protection tools
Deposit Limit
You can set your own maximum deposit amount on a daily, weekly, or monthly basis. Once set, the limit takes effect immediately and protects your account from overspending.
Self-Exclusion
If you feel you need a break from gaming, you can exclude yourself from the platform for a set period or permanently. This decision is entirely yours and our support team will respect it.
Time-Out Feature
Take a time-out ranging from 24 hours to several weeks. During this period your account will be temporarily suspended, but all balances will remain safe.
Loss Limit
Once you have lost a set amount, you will not be able to play further — you decide this limit yourself. It is an effective safeguard for your financial security.
Reality Check
At regular intervals you will be reminded how long you have been playing. These reminders keep you aware and give you the opportunity to take a break on time.
24/7 Support
For any issue, 999bb's support team is always by your side. Contact us in Bengali or English via live chat or email at [email protected].
Warning signs of a problem
If you notice the following signs, it means gaming is going beyond the boundaries of entertainment. Take action immediately in this situation.
- You are spending more than your daily budget on gaming
- After a loss, you are placing bigger bets to try to recover your losses
- You are hiding your gaming habits from family or friends
- You are neglecting work or family in order to play
- You have tried to stop gaming but cannot
- You are taking on debt to play in order to cover financial problems
- You feel restless or uncomfortable when you cannot game
Steps to get help
Try to know yourself
Write down how long you play and how much money you spend. An honest assessment is the first step toward change.
Set limits
Activate 999bb's deposit limit or time-out feature and stay within the limits you set for yourself.
Talk to someone close to you
Let a family member or trusted friend know about your situation. Social support can resolve many problems.
Contact the support team
Use 999bb's 24/7 live chat or email [email protected]. Our team will help you set up self-exclusion or account limits.
Seek professional help
If needed, consult a mental health professional or counsellor. Gaming addiction is a treatable condition.
Core principles of responsible gaming
Gaming is always for entertainment — not a source of income. Keeping this principle in mind will ensure your experience remains enjoyable.
Before playing at 999bb, follow a few simple rules that will keep your gaming experience positive:
Only play with money you can afford to lose without it affecting your daily life.
Set a time limit before you start playing and take a break when that time is up.
Avoid playing when you are stressed or upset — decisions driven by emotion can be harmful.
Avoid playing under the influence of alcohol or substances.
Do not try to immediately recover losses after a loss by placing bigger bets.
Continue spending time with family and friends and keep up your other hobbies.
How to set up protections?
After logging in to 999bb, the tools below can be easily activated from your account settings. Our 24/7 support team is ready to help with any questions.
Set a deposit limit
Account Settings → Responsible Gaming → Deposit Limit. Choose a daily, weekly, or monthly limit. Reducing a limit takes effect immediately; increasing a limit takes effect after a set period.
Activate time-out
Account Settings → Responsible Gaming → Time-Out. Suspend your account for 24 hours, 7 days, or 30 days — your balance will remain safe.
Set up self-exclusion
Account Settings → Responsible Gaming → Self-Exclusion. Options range from 6 months to permanent. Promotional emails will also be stopped during this period.
View gaming history
Review your deposit, withdrawal, and betting history at any time. Stay aware of your own habits.
We are always here to help
Do not hesitate to talk about gaming problems. 999bb's support team speaks Bengali and assists with complete confidentiality.
Support is available in both Bengali and English. 21+
Play responsibly, enjoy the fun
Enjoy 999bb's games, cricket betting, and slots while staying within healthy limits.